Quick Answers to Common Questions

This section provides fast answers to the most frequently asked questions about Bulk Made. Questions are organized by category for easy navigation.

General & Getting Started

What is Bulk Made?

Bulk Made is a Photoshop plugin that automates mockup generation for personalized product businesses. It allows you to create hundreds of professional mockups in minutes by batch-processing your designs through PSD templates with smart objects.

Perfect for:

- Engravers (wood, slate, glass)

- Sublimation printers

- UV printers

- Personalized gift makers

- Print-on-demand sellers

Who is Bulk Made for?

Bulk Made is designed for makers, engravers, and personalized product sellers who need to create large quantities of mockups quickly.

Ideal users:

• You have multiple design variations to showcase

• You need realistic product mockups for your online store

• You want to save time on repetitive mockup creation

• You need production-accurate previews (engraving/print effects)

• Not ideal for: Users without Photoshop CC 2019+

Do I need Photoshop experience to use Bulk Made?

Basic Photoshop knowledge is helpful but not required.

What you need to know:

• How to open and save files

• Basic file organization

• Understanding of image resolution (helpful but we provide guidance)

What you DON’T need to know:

• Advanced Photoshop techniques

• Layer masking or complex editing

• Smart object creation (we provide templates and tutorials)

We provide:

• Step-by-step user manual

• Video tutorials

• Email support for technical and creative questions

Can I try before I buy?

• No free trial is available, but you can cancel anytime.

Why no trial?

• Monthly subscriptions are low-risk (cancel anytime, no commitment)

• Full access from day one

• No feature restrictions

Risk-Free:

• Subscribe monthly

• Test the plugin with your workflow

• Cancel anytime if it’s not right for you

Subscription & Billing

How does billing work?

Monthly Billing:

• Charged automatically each month

• Same date each month (e.g., if you subscribe on the 15th, you’re billed on the 15th)

• Manage billing through your dashboard at bulkmade.com

Annual Billing:

• Pay for 10 months, get 2 months free (12 months for the price of 10)

• One payment upfront

• Significant savings compared to monthly

Payment Methods:

• Credit/debit card

• Managed through secure payment processor

Can I cancel anytime?

Yes! You can cancel your subscription at any time with no penalties or fees.

How to Cancel:

1. Log in to your dashboard at bulkmade.com

2. Go to Account > Subscription

3. Click Cancel Subscription

4. Confirm cancellation

What Happens:

• Access continues until the end of your current billing period

• No further charges

• You keep all mockups you’ve already created

What happens if I cancel my subscription?

When you cancel:

✅ You keep all mockups you’ve created (they’re yours forever)

✅ Access continues until end of billing period (you paid for the full month/year)

❌ Plugin access ends after billing period (cannot create new mockups)

❌ Cannot log in to plugin after expiration

Your mockups are safe:

• All JPG files you’ve generated remain on your computer

• No files are deleted

• You own the mockups you created

Resubscribing:

• You can resubscribe anytime

• Same account and login

• No data loss

Do I keep my mockups if I cancel?

Yes, absolutely!

All mockup files (JPG outputs) you’ve created are saved on your computer and remain yours forever.

What you keep:

• All generated mockup JPG files

• Any templates you purchased separately (if applicable)

• All designs and project files

What you lose access to:

• The plugin itself (cannot create new mockups)

• Ability to log in and process new batches

💡 Pro Tip: Your mockups are standard JPG files stored on your hard drive. Back them up regularly!

Can I upgrade from Standard to Pro?

Yes! You can upgrade anytime.

How to Upgrade:

Option 1: Within the Plugin

• Click the upgrade prompt when you try to use a Pro feature

• Follow the upgrade link

Option 2: Via Website

• Log in to your dashboard at bulkmade.com

• Go to Account > Subscription

• Click Upgrade to Pro

What Happens:

• Upgrade takes effect immediately

• Pro features unlock instantly (no reinstall needed)

• Billing adjusts to Pro rate from next billing cycle

• No reinstallation required!

Can I downgrade from Pro to Standard?

Yes, you can downgrade anytime.

How to Downgrade:

1. Log in to your dashboard at bulkmade.com

2. Go to Account > Subscription

3. Select Downgrade to Standard , confirm downgrade

What Happens:

• Downgrade takes effect at the end of your current billing period

• You keep Pro access until then

• After downgrade, Pro Processing Types are locked (grayed out)

• Standard features remain fully functional

Note: You cannot downgrade mid-cycle. You’ll keep Pro access until your next billing date.

What’s your refund policy?

• No refunds are offered.

Why?

• Digital products provide immediate value and access

• You can cancel anytime (no long-term commitment)

• Monthly subscriptions are low-risk

Alternative:

• Subscribe monthly and cancel if not satisfied

• No trial period, but cancel-anytime policy provides flexibility

Do you offer discounts?

Annual Billing Discount:

• Pay annually and get 2 months free (12 months for the price of 10)

• Significant savings compared to monthly billing

No other discounts available:

• No student discounts

• No educational discounts

• No bulk/team discounts (currently)

Best Value:

• Annual billing (save 2 months)

• Pro plan (if you need engraving/print effects)

Technical Requirements

What version of Photoshop do I need?

Required:

• Adobe Photoshop CC 2019 or later

• Subscription version (Creative Cloud)

Not Compatible:

• Photoshop CS6 or earlier (standalone versions)

• Photoshop Elements / Express

• Other image editors (GIMP, Affinity Photo, etc.)

How to Check Your Version:

1. Open Photoshop

2. Go to Help > About Photoshop

3. Check version number (must be CC 2019 or newer)

Need to Update?

• Update via Adobe Creative Cloud app

• Restart Photoshop after update

• Install Bulk Made plugin

Does Bulk Made work on Windows and Mac?

Yes! Bulk Made works on both Windows and Mac.

Important:

• Separate installers for Windows and Mac

• Download the correct version from your dashboard

• Plugin functions identically on both platforms

Compatibility:

• Windows: Windows 10 or later

• Mac: macOS 10.13 (High Sierra) or later

• Mac M1/M2 chips: Fully compatible

Does it work with Photoshop Elements?

No. Bulk Made requires Photoshop CC 2019 or later (subscription version).

Why not Elements?

• Elements has limited plugin support

• Smart object functionality differs

• API compatibility issues

Alternatives:

• Upgrade to Photoshop CC subscription

• Adobe offers Photography Plan (Photoshop + Lightroom) at affordable rates

Do I need internet connection to use the plugin?

• Internet is only required for initial login authentication.

When you need internet:

• First-time login to the plugin

• Logging in after subscription renewal

• Logging in on a new computer

When you DON’T need internet:

• Processing mockups (all processing is local)

• Batch generation

• Day-to-day use (once logged in)

💡 Good News: Process mockups offline! Internet is only for authentication, not for mockup generation.

How much disk space do I need?

• Recommended: - Minimum 10 GB of free space for comfortable batch processing

Why?

• PSD templates can be 20–100 MB each

• Output mockups are 2–5 MB each (JPG)

• Large batches (100+ mockups) can generate 200–500 MB of output files

• Photoshop needs temp space for processing

Best Practice:

• Keep 10+ GB free on your hard drive

• Regularly archive old projects to external or cloud storage

Use an SSD for faster processing

Using the Plugin

How long does processing take?

Processing speed depends on several factors:

Typical Speed:

• 2–5 seconds per mockup

• 10 mockups = ~30 seconds

• 50 mockups = ~3–5 minutes

• 100 mockups = ~5–10 minutes

Factors Affecting Speed:

• Computer specs (RAM, processor, SSD vs HDD)

• File sizes (larger PSD/PNG files take longer)

• Processing type (Pro effects add processing time)

• Other programs running (close other apps for faster processing)

Optimization Tips:

• Process in smaller batches (under 100 mockups)

• Close other programs

• Don’t use computer during processing

See Section 8.7: Performance Optimization

How many mockups can I create at once?

• No hard limit, but practical considerations apply.

Recommended: - Under 100 mockups per batch for best results

Why Smaller Batches?

✅ Faster processing

✅ Easier to organize output files

✅ Less overwhelming

✅ Easier to troubleshoot if issues arise

✅ Lower risk of running out of disk space

Large Batches (100+):

• Takes much longer to process

• Output folder becomes overwhelming

• Higher risk of errors

• Harder to find specific mockups

Best Practice:

• Split large projects into multiple smaller batches

• Organize by product type, substrate, or client

• Process 20–50 mockups at a time for optimal workflow

What file format are the output mockups?

Output Format: JPG (JPEG)

Specifications:

• High-quality JPG files

• Adjustable quality (1–12 scale, default is 8)

• Typical file size: 2–5 MB per mockup

• Ready for web and print use

Why JPG?

• Smaller file sizes (easier to store and share)

• Universal compatibility (works everywhere)

• Perfect for online stores, social media, and print materials

• High quality at reasonable file sizes

Can I adjust the JPG quality?

Yes! You can select JPG quality during processing.

Quality Scale: 1–12

• 1–3: Low quality (not recommended)

• 4–6: Medium quality (small file sizes, visible compression)

• 7–9: High quality (recommended for web/online stores)

• 10–12: Maximum quality (best for print, larger file sizes)

Default Setting: Quality 8

• Excellent balance of quality and file size

• Perfect for most uses

How to Adjust:

• Select quality level in plugin settings before processing

• See Section 7.7: JPG Quality Settings for detailed guidance

Can I change the output format to PNG?

Yes! You can choose between JPG or PNG output format.

How to Select Output Format:

• Before clicking "Process All Combinations," select your preferred format using the radio buttons

  • JPG (recommended): Smaller file sizes, faster processing, universal compatibility

  • PNG: Larger file sizes, supports transparency (though not needed for mockups)

When to Use PNG:

• If your workflow requires PNG format

• If file size is not a concern

Note: Most use cases (online stores, social media, print) work perfectly with JPG.

Where are my mockups saved?

You choose the output folder before processing.

Workflow:

1. Select Output Folder in plugin settings

2. Choose a location on your computer (e.g., Desktop, Documents, project folder)

3. Process mockups

4. All JPG files are saved to your chosen output folder

Best Practice:

• Create a dedicated “Bulk Made Projects” folder

• Organize by product type, client, or date

• Use subfolders for Templates, Designs, and Output

See Section 4: Folder Organization for detailed guidance

File Naming:

• Plugin automatically names files based on your settings

• Combines PNG name, PSD name, and processing settings

See Section 7.6: Output File Naming for details

Processing Types (Pro Features)

What are Processing Types?

Processing Types are Pro-only effects that simulate real production methods.

Available Processing Types:

• Engraving Effects:

  • Wood Engraving (multiple settings for depth/burn)

  • Slate Engraving (multiple settings for contrast)

  • Glass Engraving (multiple settings for frosting)

• Print Effects:

  • Sublimation Print

  • UV Print on White Substrate

  • UV Print on Wood Substrate (2 levels for wood tone)

  • No Processing (Standard Plan):

• Flat design placement

  • No effects or textures

  • Clean, simple mockups

See Section 6: Processing Types for detailed explanations and examples.

What’s the difference between engraving and print effects?

• Engraving Effects:

  • Simulate laser engraving on materials

  • Add depth, texture, and burn marks

  • Realistic wood grain, slate texture, or frosted glass appearance

  • Multiple settings for different engraving strengths

• Print Effects:

  • Simulate printing methods (sublimation, UV printing)

  • Add ink saturation, substrate interaction, and color shifts

  • Realistic print-on-wood or print-on-white effects

  • Settings for different substrate tones

Use Cases:

• Engraving: For laser engravers, rotary engravers

• Print: For sublimation printers, UV printers, direct-to-substrate printing

💡Pro Tip: Create reference libraries by testing all settings with your actual production equipment to find the best match.

Which processing type should I use for my product?

Match the processing type to your production method:

Laser Engravers:

• Wood Engraving (for wooden products)

• Slate Engraving (for slate products)

• Glass Engraving (for glass products)

Sublimation Printers:

• Sublimation Print

UV Printers:

• UV Print on White (for white substrates)

• UV Print on Wood (for wood substrates)

• No Production Equipment (Just Showcasing Designs):

• No Processing (Standard Plan)

Settings Are Numbered:

• Each processing type has multiple numbered settings

• Test all settings to find the best match for YOUR equipment

• Create a reference library for future use

See Section 7 for detailed guidance and examples.

Can I use Processing Types on the Standard plan?

No. Processing Types are Pro Plan exclusive features.

Standard Plan:

• Flat design placement (No Processing)

• No engraving or print effects

• Processing Type options are grayed out in the plugin

Pro Plan:

• All engraving effects (Wood, Slate, Glass)

• All print effects (Sublimation, UV on White, UV on Wood)

• Multiple settings for each effect

To Use Processing Types:

• Upgrade to Pro Plan (see Section 3: Subscription Plans)

• Upgrade takes effect immediately (no reinstall needed)

How do I know which setting to use?

Settings are numbered, not named, because every production setup is different.

Best Practice:

1. Create a Reference Library

   • Run a test batch with ONE design through ALL settings

   • Print/engrave the actual products using your equipment

   • Compare mockups to real products

   • Note which setting matches your production best

2. Document Your Findings

   • Keep a reference sheet (e.g., “Wood Coasters = Wood Engraving Setting 3”)

   • Update as your equipment or settings change

   • Share with team members if applicable

3. Use Consistently

   • Once you find your match, use that setting for all future batches

   • Adjust if you change equipment or production methods

Why Numbered?

- Your laser power, speed, and material vary

- Your printer settings, ink, and substrate vary

- No single “correct” setting for everyone

See Section 7.8: Creating Your Reference Library for step-by-step guidance.

Templates & Files

Can I use my own custom templates?

Yes! You can use any PSD template, as long as it contains at least one smart object.

Requirements:

- PSD file format

- Compatible with Photoshop CC 2019+

- Contains at least one smart object

- 300 DPI recommended

Where to Get Templates:

- Create your own in Photoshop

- Purchase from bulkmadestudio.com (optional)

- Use templates from other sources (ensure they have smart objects)

No Requirement to Buy Templates:

- Bulk Made plugin works with any compatible PSD

- You’re not required to purchase templates from us

See Section 4: Creating Smart Objects for guidance on making your own templates.

Can I request specific product templates?

Yes! You can request specific product mockup templates.

How to Request:

- Visit bulkmadestudio.com/requests

- Submit your product request

- We’ll consider it for future template creation

Note:

- Requests are considered but not guaranteed

- Popular requests are prioritized

- No timeline for custom requests

Alternative:

- Create your own custom templates (see Section 4)

What file formats can I use for designs?

• Supported Format: PNG only

Requirements:

• PNG file format

• Transparent background

• 300 DPI resolution

• RGB color mode

• Design centered on canvas with footprint edge

Not Supported:

❌ JPG (no transparency)

❌ TIFF

❌ SVG (vector format)

❌ AI (Adobe Illustrator)

❌ PSD (designs must be PNG; templates are PSD)

See Section 9.6: File Requirements for detailed specifications.

Do my designs need transparent backgrounds?

Yes, for best results.

Why Transparency Matters:

• Allows design to blend naturally with mockup

• No white box or visible edges around design

• Professional-looking results

How to Create Transparent PNGs:

1. Design in Photoshop, Illustrator, or other design software

2. Delete or hide background layer

3. Save As > PNG (ensure transparency is enabled)

4. Verify transparency by opening in image viewer

Solid Backgrounds:

• May work for square designs on square products

• Can create visible edges or white boxes

• Not recommended for most uses

What resolution should my designs be?

Minimum: 300 DPI

Recommended:

• 300 DPI resolution

• Large pixel dimensions (e.g., 3000×3000 px for coasters)

• High-quality source files

Why 300 DPI?

• Professional print quality

• Sharp, clear mockups

• No pixelation or blurriness

• Suitable for web and print use

How to Check Resolution:

1. Open PNG in Photoshop

2. Go to Image > Image Size

3. Check resolution (should be 300 DPI or higher)

💡Pro Tip: It’s better to downscale a large design than upscale a small one. Always start with high-resolution files.

What’s a smart object?

A smart object is a special Photoshop layer that preserves image quality and allows non-destructive editing.

Why Smart Objects Matter:

• Plugin replaces smart object content with your designs

• Maintains quality when resizing

• Allows distortion/perspective adjustments

• Enables batch processing

• How to Identify Smart Objects:

• Look for a small page icon in the bottom-right corner of the layer thumbnail in Photoshop’s Layers panel

Where to Learn More:

• Section 4: Creating Smart Objects (step-by-step guide)

• Video tutorials on Bulk Made YouTube channel

Commercial Use & Licensing

Can I use mockups for commercial purposes?

Yes! Mockups you create with the Bulk Made plugin can be used commercially without restrictions.

What You Can Do:

• Sell products using these mockups

• Use mockups on Etsy, Amazon, Shopify, etc.

• Use in client work

• Use in marketing materials

• Use on social media

• No attribution required

Plugin-Generated Mockups:

• No licensing restrictions

• You own the mockups you create

• Use them however you want

Important Exception:

If you purchase mockup templates from bulkmadestudio.com, those templates have separate licensing terms

Check bulkmadestudio.com for template licensing details

Do I need to credit Bulk Made?

No credit or attribution required.

You can:

• Use mockups without mentioning Bulk Made

• Brand mockups as your own

• Use in client work without disclosure

Optional:

• You’re welcome to mention Bulk Made if you’d like

• Share your experience with other makers

• But it’s not required

Support & Resources

How do I contact support?

Technical Support:

• Email: support@bulkmade.com

• For: Plugin issues, installation, login, processing errors, technical bugs

Creative Support:

• Email: creativehelp@bulkmade.com

• For: Mockup advice, template questions, design placement, creative guidance

Response Time:

• Typically within 24–48 hours (business days)

• Check email for response (including spam folder)

Before Contacting Support:

• Review Section 9: Troubleshooting Guide

• Try basic troubleshooting (restart Photoshop, check files, etc.)

• Include detailed information (OS, Photoshop version, error messages, screenshots)

What’s your response time for support?

• Typical Response Time: 24–48 hours (business days)

What to Expect:

• Email response within 1–2 business days

• Faster for urgent issues (login, billing, critical bugs)

• May take longer during weekends/holidays

How to Get Faster Help:

• Include detailed information in your first email

• Provide screenshots, error messages, system specs

• Describe steps you’ve already tried

See Section 9.10: When to Contact Support

Is there a tutorial or user guide?

Yes! Multiple resources are available:

User Manual:

• This complete user manual (Sections 1–10)

• Step-by-step instructions

• Troubleshooting guidance

• Best practices and pro tips

Video Tutorials:

• Bulk Made YouTube channel

• Installation and setup

• First mockup batch walkthrough

• Advanced tips and techniques

Email Support:

• Technical: support@bulkmade.com

• Creative: creativehelp@bulkmade.com

Still Have Questions?

If your question isn’t answered here:

• Check the User Manual – Sections 1–9 cover detailed topics

• Review Troubleshooting Guide – Section 9 solves common issues

• Watch Video Tutorials – Bulk Made YouTube channel

• Contact Support – support@bulkmade.com or creativehelp@bulkmade.com

Happy mockup creating! The Bulk Made Team